What if I signed in to the wrong account or got the wrong credentials?

Start by comparing character-for-character against your FoxVIP order page — most "wrong delivery" reports turn out to be the browser silently signing in to an old account. If the credentials genuinely don't match, contact support with screenshots.

Step 1: Check against the order page

1. Log in to FoxVIP → "My Subscriptions" → open the Google Account order.
2. Compare the Gmail address on the order page with the account you're actually in: click your avatar in the top-right corner of any Google page — the popup shows the full email of the current account.
3. Typical causes of signing in to the wrong account:

- You skipped incognito and the browser auto-selected an account you'd used before; - You clicked the wrong entry on the account chooser screen; - A character was dropped while copying the address, so you hit someone else's similar address (this shows "wrong password" rather than logging in).

Step 2: If you just landed in your own old account

1. Click the avatar → "Sign out", or simply close the incognito window.
2. Open a fresh incognito window and sign in again with credentials re-copied from the order page.

Step 3: If it's genuinely a delivery problem

The following count as delivery issues — contact FoxVIP live support with your order number:

1. The credentials work, but the account's region or type doesn't match the product description;
2. The delivered password or recovery email doesn't match the account, so sign-in can't complete;
3. The account you received is a different spec from the one you ordered.

Include all three when you reach out: order number + screenshot of the order page credentials + screenshot of the actual result. Support will verify and reissue the correct account or resolve it under the after-sales policy.

Important

Until the mix-up is confirmed and resolved, do not change that account's password or recovery email — modifying credentials counts as accepting the delivery and complicates a replacement.