How do refunds and after-sales work for the Plus top-up?

After-sales splits on one question: has Plus activated? Unactivated orders can be refunded or re-queued; activated orders qualify for compensation if the membership was interrupted through no action of yours.

Covered situations

Situation	Resolution
More than 24 hours past submission with correct details and no pending verification	Priority processing, or a full refund
Incorrect details blocked the top-up	Free re-queue after you correct them
Plus disappears shortly after activation without any action on your part	Re-upgrade or compensation for the remaining term after verification
Account issues arise during processing	Support investigates and negotiates a resolution

Not covered

• You clicked "Cancel subscription" or requested a refund from OpenAI during the paid period.
• The top-up was interrupted because you changed the password or enabled two-factor authentication mid-process, and you decline to cooperate with a retry.
• The account was banned or restricted for violating OpenAI's terms of use.
• Plus activated on someone else's account because of an email you mistyped (see "What if I submitted the wrong account or password?").

How to file a request

1. Log in to FoxVIP → My Subscriptions → open the order and note the order number.
2. Gather evidence:

- A screenshot of ChatGPT Settings → Subscription showing the current status; - For interrupted memberships, an earlier screenshot or record of the original expiry date; - Any relevant OpenAI notification emails.

1. Contact FoxVIP live support with the order number, the account email, the evidence, and when the problem started.
2. Support typically verifies and responds within 1–3 business days with one of: a re-upgrade, compensation for the remaining term, or a refund.

Refunds go back to the original payment method, usually arriving within 1–7 business days depending on the channel.