How do profiles work on a shared HBO Max account?

Each HBO Max account holds up to 5 profiles, and on a FoxVIP shared order, exactly one of them is yours — the one named on your order page. Everything personal lives inside the profile, not the account.

What's separate per profile

• Watch history and "Continue Watching" — only your profile sees what you've played.
• My List — titles you save are saved to your profile alone.
• Recommendations — shaped by your viewing, not your seatmates'.

Adult vs. Kids profiles

Profiles come in two types. Adult profiles have full access to the catalog and can set a PIN lock. Kids profiles show only child-appropriate content and are managed from an adult profile — leaving kids mode requires the adult PIN. Your assigned profile on a FoxVIP order is an adult profile unless the order says otherwise.

Finding and personalizing your profile

1. After signing in at max.com, the profile picker lists every profile on the account.
2. Select the one matching the name on your FoxVIP order page — that spelling is exact.
3. To change your own avatar or display name: click your avatar (top right) → Manage Profiles → select your profile → edit.

You can freely restyle your own profile. Never rename, edit, create, or delete the others — each belongs to another paying member, and deleting one wipes their history permanently.

If something looks off

• Can't tell which profile is yours? Recheck the exact name on the order page — avatars may have changed, names haven't.
• Your profile is missing or renamed? Don't create a new one; contact FoxVIP live support with your order number.