HBO Max

【HBO Max】I just bought HBO Max — how do I start watching?

First-time setup from the FoxVIP order page to playing your first title, including the three most common first-login snags.

I just bought HBO Max — how do I start watching?

Everything you need is on your FoxVIP order page: the account email, the password, and the name of the profile assigned to you. Sign in at max.com with those credentials, pick your profile, and you're watching within a couple of minutes.

Step 1: Get your login details

Log in to FoxVIP and open My Subscriptions.
Open your HBO Max order.
Note three things: the account email, the password, and your assigned profile name. Copy-paste the password rather than typing it.

Step 2: Sign in on the web

Go to max.com and click Sign In in the top-right corner.
Enter the account email and paste the password.
On the profile screen, select only the profile named on your order page.

If you're installing the app on a phone or tablet instead, the sign-in flow is identical. (The app may be labeled "Max" on some devices — same service.)

Step 3: Verify playback

Open any title and press play.
If video starts and the profile at the top-right shows your assigned name, setup is done. Your watch history and My List from now on stay private to your profile.

For TVs, sign-in uses a 6-digit activation code — that's covered in the TV activation guide.

If the first login doesn't work

"Incorrect password" — refresh your FoxVIP order page and copy the password again; FoxVIP rotates it periodically, so an old screenshot may be stale.
HBO Max asks for an email verification code — click Get Verification Code / Login Info on your order page to retrieve it. Don't try to reset anything yourself.
"Not available in your region" — your current IP isn't in a supported market; switch to a stable connection from a supported region and reload.