HBO Max is asking for an email verification code — where do I get it?

The code goes to the account's registered email, which is held by FoxVIP — you retrieve it with the Get Verification Code / Login Info button on your order page. Trigger the code on the HBO Max screen first, then fetch it right away.

When HBO Max asks for a code

Normally you sign in with just email and password. HBO Max only emails a code when it sees something unusual — a sign-in from a new location or device, or a security check on the account. It's occasional, not every login.

Getting the code, in order

1. On the HBO Max screen, click the button that sends the code (e.g. Send code / Verify email). Do this first — the code only exists after HBO Max sends it.
2. Log in to FoxVIP → My Subscriptions → open your HBO Max order.
3. Click Get Verification Code / Login Info. The forwarded email code appears within a moment.
4. Type the code into the HBO Max screen and continue. Codes expire quickly — usually within 10–15 minutes — so don't let the page sit.

If the code is rejected

• You grabbed an old code. If you clicked "send" on HBO Max more than once, only the most recent email is valid — click the order-page button again and use the newest code.
• It expired. More than ~15 minutes passed. Trigger a fresh send on HBO Max, then fetch again.
• Nothing shows up. Wait 1–2 minutes after triggering, then retry the button; the forward isn't always instant.
• Wrong order of operations. If you fetched before triggering, whatever you see is stale — always trigger first.

If the issue persists, contact FoxVIP live support with your order number.