Why does Prime Video say my password is incorrect?

Stop retrying first. Nine times out of ten the account password has been rotated on schedule — refresh your FoxVIP order page and sign in with the password currently shown.

The right way to fix it

1. Open FoxVIP My Subscriptions → Prime Video order details and refresh the page to see the current email and password.
2. Use the copy button and paste the password into the sign-in field. Typing by hand mixes up case, zero vs. letter O, and similar traps.
3. After pasting, check for a trailing space — the most common issue when copying through chat apps.
4. Double-check the email too; users with several orders sometimes mix up which password belongs to which account.

What NOT to do

• Never click "Forgot password." Resetting it instantly kicks off every shared user and trips Amazon's security review. It's a rule violation.
• Never hammer retries. Amazon reacts to rapid failed logins with puzzles and can temporarily lock the account ("For your security, we've locked your account"), taking everyone offline.
• Don't rely on stale autofill entries from a password manager.

Still failing with the latest password?

1. Clear the autofill: delete every character in the field, then paste fresh.
2. Try an incognito window or a different device to rule out local cache issues.
3. If the error is actually a code prompt rather than a password error, follow "What do I do when Prime Video asks for an OTP code?"
4. The password may have just rotated before the order page synced — wait 5–10 minutes and refresh once more.

If it still fails, contact FoxVIP live chat with your order number.